Legal

Privacy Policy

Last updated: 5 November 2026

1. Who we are

Destination Coaches ("we", "us", "our") provides coach hire in Sydney and across New South Wales. This policy explains what personal information we collect through destinationcoaches.com.au, how we use it, and the choices you have.

Our address is 57-67 Henderson Street, Turrella NSW 2205. You can reach us at info@destinationcoaches.com.au or 0421 888 312.

2. What we collect

When you send a message through our contact form: your name, email address, subject and message, and your phone number if you choose to give it.

When you request a quote: your name, email address and phone number, your company name if you give one, and your trip details, such as the type of trip, pickup and drop-off addresses, dates and times, number of passengers, any extras you select and anything else you tell us.

When you visit the website: our hosting and error monitoring services record technical details, such as your IP address, browser type and the pages you request.

You don't have to give us your details to browse the site. We do need them to reply to you or prepare a quote. You can also call us if you prefer.

3. How we use it

We use your information to:

  • reply to your enquiries
  • prepare and send quotes
  • arrange and run the trips you book
  • keep our website working and secure
  • meet our legal and record-keeping obligations

We don't sell your personal information, and we don't use it to send you marketing unless you ask us to.

4. Who we share it with

We use service providers to run our website and business:

  • Vercel hosts the website.
  • Supabase stores the enquiries and quote requests you send us.
  • Ordak Fleet provides the booking software we use to manage them.
  • Twilio SendGrid delivers enquiry emails to our team.
  • Mapbox provides our maps and address search. It receives the address text you type and your IP address when a map or address search is used.
  • Sentry helps us find and fix website errors.

These providers handle information only to provide their services to us. We may also disclose information where the law requires it.

5. Information sent overseas

Some of these providers store or process information outside Australia, including in the United States.

6. Keeping your information

We keep your information for as long as we need it for the purposes above, including our legal, accounting and record-keeping obligations. After that, we delete or de-identify it.

We take reasonable steps to protect your information from misuse, loss and unauthorised access. No website or internet service can be completely secure.

7. Cookies and your browser

We don't use advertising cookies or analytics on this website.

If you start a quote request, your browser saves your answers on your own device so you can come back to them. They are removed when you submit the request, and you can clear them at any time in your browser settings.

8. Your choices

You can ask us for a copy of the personal information we hold about you, or ask us to correct it or delete it. Contact us using the details below. We may need to confirm who you are, and we may need to keep some records where the law requires it.

9. Questions and complaints

If you have a question about this policy or a complaint about how we've handled your information, please contact us:

We'll look into it and reply to you. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. We'll post any changes on this page and update the date at the top.